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FAQs

Shipping Answers

1. How quickly will my order be shipped?

We ship orders Monday through Saturday. We strive to reply to your order the same day it is received (or the following day depending on when it was received). We will let you know if all items are in stock, and if not, provide alternatives and an estimate on when we expect to receive those items.

2. How much is shipping within the United States?

•Free US shipping for orders over $75!

•We will choose between USPS and UPS to ship your package. UPS is generally used for heavier packages.

•Standard flat rate shipping (within the United States) includes delivery confirmation which can be tracked on the USPS or UPS website (depending on the method of shipment).

•Flat rate means the package weight does not affect the shipment prices. You can order as much as you like for the same low price!

 

Domestic United States Shipping Prices:

Order Subtotal Shipping Option Price

$0 - $74.99 Standard Flat Rate $7.00

$75.00 and up Standard Flat Rate FREE

 

 3. How do you ship to addresses within the United States?

We use US Postal Service for most domestic shipments and all international shipments.

4. What if I would prefer expedited shipping?

We can offer expedited shipping via UPS. If you are interested in expedited shipping, you will have to pay the actual shipping costs. Since the cost of expedited shipping varies greatly based on destination and package weight, we cannot quote you a price until we know what would be in the package. Please contact us if you require expedited shipping.

Shipping Louet Spinning Equipment
We are a Louet North America dealer.  If you order a spinning wheel or loom, we will typically have Louet send you the shipment directly from their location in New York.

 

Return Answers

1. What if I would like to return an item?

We typically do not take returns.  If you feel that we are in error, please send us an email to info@crabappleyarns.com describing your reason for returning the items. Returns are considered on a case by case basis.  Return products must be unused and in the original packaging. We can exchange the item, credit your card or provide an in-store credit. We will not, however, be able to refund your shipping costs unless we have made an error on your order which prompted the return. Click here to see our contact information. 

2. Will I be refunded on the shipping to return an item?

No, we will not refund the shipping cost, unless we have made an error on your order prompting the return. 

 


 

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